Key Skills
Madcap Flare
Madcap Contributor
MS Office Suite
VBA
Online Help
HTML
CSS
TopStyle
AutoPlay Media Studio | Northwestern Medicine (2 Hospitals) Independent, Nov 2013 to Oct 2014
Provided assistance and advice for several months before performing bulk of work in final three months. Technical Writer - Developed custom, automated, Word template to provide consistent look and feel and aid conversion.
- Developed dynamic, HTML5 WebHelp versions of Magnet recertification documents from hundreds of source documents. Documents distributed to ANCC evaluators via flash drives.
- Worked with client to review and edit content via MadCap Contributor.
- Final online document included a hyperlinked table of contents, a glossary, video, and links to supporting documents.
- Developed an AutoRun menu for ease of use and navigation.
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Key Skills
Instructional Design
Technical Writing
MS Office Suite
VBA
Adobe Acrobat
Oracle R12
HP Quality Center
Image editing
Camtasia Studio
Articulate Studio
Adobe Captivate
Adobe Flash
Audacity Sound Editor
RoboHelp
Oracle UPK
UPK Knowledge Center
Knowledge Management
Jive | Motorola Solutions (Global Communications Equipment Mfr) Ind. & Full Time, Apr 2009 to Jul 2014
Worked full-time 2012-2014. Instructional Designer/Developer - Developed robust custom Word template to facilitate training guide development and to preserve high level of standardization for deliverables.
- Gathered training information from variety of sources: local and overseas subject matter experts (SMEs), test scripts, process diagrams, Oracle documentation, defect tracking software, and existing company materials.
- Wrote and edited training guides for global Oracle implementation, for two separate business units. Courses included Basic Navigation, Pricing, Quoting, Order Management, and others.
- Designed and developed several e-learning and blended-learning courses using Captivate, Camtasia, Articulate Studio, and Oracle UPK.
- Designed and developed customer-facing user guides for four related Web-based applications.
- Coordinated with internal departments for LMS course deployment. Trained team on, and helped implement Oracle UPK Knowledge Center Course Management System for global training deployment.
- Revised and maintained training materials across multiple phases and releases.
- Maintained UPK Knowledge Center Course Management site.
- Designed groups for social learning on Jive-based platform.
Trainer - Delivered Train-the-Trainer course to overseas trainers via NetMeeting and WebEx.
Technical Writer - Developed HTML Help online reference documents for different functional groups. Online reference also included intranet links to team-driven content and to Captivate demos and simulations.
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Key Skills
Technical Writing
MS Office Suite | Cars.com (Online Advertiser) Independent, Nov 2009 to Dec 2009
Technical Writer - Helped development team conduct a documentation audit to determine state of documentation.
- Worked with development team to begin backfilling design documents for a completed Java code refactoring project.
- Provided advice and suggestions for documenting future projects.
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Key Skills
Instructional Design
Technical Writing
MS Office Suite
VBA
Adobe Captivate
ERP/Warehouse Mgt
Image editing | U.S. Foodservice (Leading Food Service Provider) Independent, May 2008 to Oct 2008
Instructional Designer/Developer - Developed robust custom Word templates to facilitate training guide development. Maintained and updated templates through entire project to preserve high level of standardization for deliverables.
- Interviewed Subject Matter Experts (SMEs), wrote and edited training guides and presentations for several proprietary ERP modules, including Receiving, Inventory Control, and Warehouse Basics.
- Developed Flash simulations with Macromedia Captivate for hand-held RF scanner training (receiving).
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Key Skills
Content Strategy
Software Testing
Project Management
MS Office Suite
Madcap Flare
Adobe Captivate
Soft Skills | Manifest Digital (Internet Marketing Firm) Full Time, Mar 2007 to Feb 2008
Microsoft Office Developer (see previous engagement) Content Strategist
- Provided input into website information architecture and content gating strategy.
- Completed content matrix for a large SharePoint website migration.
Technical Writer - Wrote customer-facing user guide for proprietary Content Management System (CMS).
- Converted user guide to online help format.
- Developed online training videos for the CMS with Captivate and then integrated them into the online help.
Software Testing Manager/Quality Assurance - Launched software testing/quality assurance department.
- Selected, implemented, and configured bug tracking software.
- Performed quality risk analyses and developed test plans, test cases, and other testing materials.
- Managed testing efforts for proprietary Content Management System and web site development projects.
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Key Skills
MS Office Suite
VBA
Technical Writing
Online Help
HTML | Manifest Digital (Internet Marketing Firm) Independent, Nov 2006 to Mar 2007
Microsoft Office Developer - Designed and built automated Microsoft Office templates for client and their customers.
- Developed integrated solutions for Time Reporting, Resource Forecasting, and Financial Forecasting.
- Developed and delivered training for custom Office solutions. Deliverables included online help, job aids, and training sessions.
- Provided expert Microsoft Office advice to company workforce.
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Key Skills
MS Office Suite
Instructional Design
Technical Writing | BP (Global Energy Company) Independent, Oct 2006 to Nov 2006
Technical Writer - Designed and built robust Microsoft Office templates for client and their customers.
- Wrote participant training guide and job aid for nation-wide Point-Of-Sales conversion.
- Provided expert Microsoft Office advice to company workforce.
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Key Skills
Instructional Design
Technical Writing
MS Office Suite
VBA
Macromedia Captivate
Macromedia Flash
JD Edwards/
PeopleSoft
RoboHelp
HTML and JavaScript | Equity Office Properties (Property Management Firm) Independent, Jul 2005 to May 2006
Instructional Designer/Developer - Developed and maintained online training tools including Flash simulations with Macromedia Captivate, JavaScript-based online help for same, and WebHelp for several applications, including EnterpriseOne (PeopleSoft/JDE) and the corporate intranet.
- Developed robust custom Word templates to facilitate training guide development. Maintained and updated templates through entire project to preserve high level of standardization for deliverables.
- Edited training guides and presentations for several EnterpriseOne modules, including AR, AP, and several custom modules.
- Developed audience-based job aids for EnterpriseOne report system.
- Provided expert advice on Microsoft Office products, the Internet, and digital video formats for recorded stand-up training archives.
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Key Skills
Technical Writing
MS Office Suite
Database Design
VBA
Sarbanes-Oxley
Auditing
Interface Design | Sara Lee Coffee & Tea (Food Manufacturer/Service Provider) Independent, Mar 2005 to Jul 2005
Technical Writer - Edited Sarbanes-Oxley (S-Ox) business process documents, including process flows, process outlines, key control documents, and policies.
Microsoft Office Developer - Developed and implemented an integrated Office solution for managing critical S-Ox documentation, such as processes, key controls, test results, and gaps.
- Built Access database to store and manage the data. Developed automated Word, Excel, and PowerPoint templates to pull real-time information from the database for S-Ox documentation.
- Customized application interface to make it user-friendly. Documented the solution and trained end-users. Reduced time-on-task and user error.
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Key Skills
Project Management
JD Edwards
Technical Writing
MS Office Suite
Database Design
VBA
Sarbanes-Oxley
Auditing
Interface Design | Sara Lee Coffee & Tea (Food Manufacturer/Service Provider) Independent, Jul 2004 to July 2005
Technical Writer - Edited and formatted several hundred J.D. Edwards World procedures for Inventory Management and Purchasing (Components) user guides.
- Developed and maintained robust Microsoft Word template.
- Developed JDE documentation for Contract Maintenance user guide. Conducted SME interviews and managed the documentation portion of the project.
- Edited Sarbanes-Oxley (S-Ox) business process documents, including process flows, process outlines, key control documents, and policies.
Microsoft Office Developer - Developed and implemented an integrated Office solution for managing critical S-Ox documentation, such as processes, key controls, test results, and gaps.
- Built Access database to store and manage the data. Developed automated Word, Excel, and PowerPoint templates to pull real-time information from the database for S-Ox documentation.
- Customized application interface to make it user-friendly. Documented the solution and trained end-users. Reduced time-on-task and user error.
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Key Skills
Instructional Design
Technical Writing
Microsoft Word
Microsoft PowerPoint | Equity Office Properties (Property Management Firm) Independent, Mar 2004 to May 2004
Instructional Designer - Designed and developed training for office property emergency response procedures targeted to different audiences and different responsibilities.
- Created participant guides, facilitator guides, and accompanying PowerPoint presentations.
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Key Skills
Instructional Design
Technical Writing
Microsoft Word
Facilitation
Soft Skills | Accenture (Business Consulting Firm) Independent, Jul 2003 to Aug 2003
Instructional Designer - Designed 130 page script for high-profile Web-Based Training project on Business Process Excellence.
- Assembled relevant instructional content from variety of sources, including Subject Matter Expert (SME) outline, print, e-Book (PDF), Word documents, PowerPoint presentations, video transcripts, and original SME-provided content.
- Designed variety of instructional activities to support content, such as drag and drop, matching, true/false, and multiple-choice questions.
- Facilitated meeting to coordinate with development team.
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Key Skills
Technical Writing
Microsoft Excel
Online Help
RoboHelp | ACS, Inc. (IT Solutions Provider) Independent, Apr 2003 to May 2003
Technical Writer - Developed Web-based online help for a Web-based truck permitting application for the state of Nevada.
- Collaborated closely with Subject Matter Expert (SME) and application developers to determine content.
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Key Skills
Technical Writing
Project Management
FrameMaker
Acrobat
HTML Help
Visual Basic
Microsoft Office
Unix
Version Control
IRC/MindAlign | divine, Inc./Parlano (Software Developer) Full Time. Dec 2001 to Feb 2003
Technical Writer - Developed and maintained documentation for IRC-based business chat software. Documentation included server installation guide, branding guide, developer's guide, administration guide, client user's guide and online help, release notes, API guide, and miscellaneous documentation, such as commented SQL script.
- Updated FrameMaker templates and developed a matching Word template.
- Converted documents to PDF format with Acrobat and Acrobat Distiller.
- Created dynamic installation aids in Excel to help end-users calculate requirements for software installation. Maintained content for software Web site.
- Commented Visual Basic code for developer-built plug-in for developer's guide and API. Wrote plug-in applications in Visual Basic to facilitate understanding of API.
- Promoted to Lead Technical Writer in 2002. Managed documentation team and projects.
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Key Skills
Instructional Design
MS Office Suite
Technical Writing | Fellowes (Office Supply Manufacturer) divine, May 2001
Instructional Designer/Developer - Enhanced existing training documentation for an Oracle implementation. Added folder management training material to Basic Oracle Navigation course. Added hands-on exercises to course to engage the learners.
- Worked with other team members to establish documentation standards.
Microsoft Office Developer - Developed an integrated Office solution to extract information from 2,100 structured Word documents and build a training document matrix in Excel from that information. Reduced time on task from approximately 18 hours to 20 minutes. It also built master documents in Word and reduced time on task by approximately 50%.
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Key Skills
Technical Writing
WebHelp
RoboHelp
MS Office Suite | 3Com (Network Equipment Manufacturer) marchFIRST, Nov 2000 to Mar 2001
Technical Writer - Updated WebHelp documentation for a proprietary, Web-based, telephony application (SIP).
- Added value by creating deliverables beyond original scope, including a site map of the application, a task list for the application's next release, and edits to existing application documentation.
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Key Skills
Instructional Design
Technical Writing
MS Office Suite
HTML
HomeSite
PaintShop Pro | Wrigley (Confection Manufacturer) marchFIRST, Jul 2000 to Sep 2000
Instructional Designer/Developer - Developed online tutorials and documentation for company intranet and new knowledge management system. Tutorials included "Introduction to HTML" for content authors and "Introduction to Knowledge Management" for both content authors and general users.
- Developed HTML help template, based on existing page design.
- Also helped and supported client with miscellaneous Microsoft Office questions.
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Key Skills
Project Management
HTML
HomeSite
Instructional Design
Technical Writing
MS Office Suite | NetGov (Government Services Dot-com) marchFIRST, May 2000 to Jul 2000
Project Manager - Developed project plan and managed team of technical writers to rapidly develop HTML, Word, and Acrobat documentation for client website.
Instructional Designer/Developer - Analyzed, evaluated, and recommended online document solutions to client, based on client requirements and possible document features.
- Developed HTML help template, based on existing page design.
- Wrote documentation and edited team deliverables.
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Key Skills
Project Management
MS Office Suite
VBA
XML
Instructional Design
Technical Writing
RoboHelp
HTML
Presentation
Facilitation
Stand-up Training | Encyclopædia Britannica (Publishing Dot-com) Whittman-Hart/marchFIRST, Sep 1999 to May 2000
Microsoft Office Developer - Rapidly developed Excel-based CMS front-end. The application controlled publishing workflow, generated valid XML from fielded content and saved to a database for publishing to the Web.
- Maintained, and provided help desk support for, the application and its Oracle dB (with an Access front-end).
- Developed a scalable Integrated Office Solution for client's status reports, using a Word front end and an Access back end.
- Documented all deliverables with online help, including context-sensitive help for the interface.
Training Manager/Trainer - Developed and managed project plan to deliver training and develop hard-copy and on-line documentation for proprietary Web-based Content Management System.
- Coordinated and conducted end-user training for entire editorial staff. Developed and maintained WebHelp.
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