Key Skills
Instructional Design
Technical Writing
MS Office Suite
Oracle
Image editing
Camtasia Studio
Articulate Studio
Adobe Captivate
Adobe Flash
Audacity Sound Editor
RoboHelp | Motorola Solutions (Global Communications Equipment Mfr) Independent, Jan 2010 to Present
Instructional Designer/Developer - Continued work from previous engagement (April – August, 2009) for the next three releases of the project.
- Developed instructor and participant guides for Oracle Quoting module.
- Edited video and audio for a Camtasia-based online course. Added features to improve learner comprehension and make it more engaging.
- Designed and developed several e-learning courses that included narration, learner-driven interfaces, and interactive Flash (Captivate) simulations that enabled learning in a safe, controlled environment.
Technical Writer - Developed HTML Help online reference documents, based on the paper training materials for three different functional groups. Online reference also included intranet links to team-driven content and to Captivate demos and simulations.
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Key Skills
RoboHelp
MS Office Suite
Online Help
HTML
CSS
Image Editing | Penn Presbyterian Medical Center (Hospital) Independent, Jun 2010 to Oct 2010
Technical Writer - Developed a dynamic, CD-based WebHelp application/bid for Magnet recertification from hundreds of source documents.
- Final online document included a hyperlinked table of contents, a glossary, video, and links to supporting documents and external Web sites.
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Key Skills
RoboHelp
MS Office Suite
Online Help
HTML
CSS
Image Editing | Northwestern Memorial Hospital (Hospital) Independent, Mar 2010 to May 2010
Technical Writer - Developed a dynamic, CD-based WebHelp application/bid for Magnet recertification from hundreds of source documents.
- Final online document included a hyperlinked table of contents, a glossary, video, and links to supporting documents and external Web sites.
- Built an AutoRun menu for ease of use and navigation.
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Key Skills
Technical Writing
MS Office Suite | Cars.com (Online Advertiser) Independent, Nov 2009 to Dec 2009
Technical Writer - Helped development team conduct a documentation audit to determine state of documentation.
- Worked with development team to begin backfilling design documents for a completed Java code refactoring project.
- Provided advice and suggestions for documenting future projects.
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Key Skills
VBA
WordBasic
Legitronic/LegiWin | Eli's Cheesecake (Bakery) Independent, Jun 2009 to Oct 2009
Microsoft Office Developer - Developed VBA-compatible automation script for label printing application.
- Designed and developed a user-friendly consolidated printer interface for three separate packaging lines.
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Key Skills
RoboHelp
MS Office Suite
Online Help
HTML
CSS | Children's Memorial Hospital (Hospital) Independent, Jul 2009 to Sep 2009
Technical Writer - Converted nearly 300 documents to a dynamic, CD-based WebHelp recertification bid, including links to supporting documents and external Web sites.
- Collaborated with IT staff to develop CSS to complement hospital Web site.
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Key Skills
Instructional Design
Technical Writing
MS Office Suite
VBA
Oracle
Image editing
Articulate Presenter
Audacity Sound Editor
NetMeeting
HP Quality Center | Motorola (Global Communications Equipment Manufacturer) Independent, Apr 2009 to Aug 2009
Instructional Designer/Developer - Developed robust custom Word template to facilitate training guide development. Maintained and updated templates through entire project to preserve high level of standardization for deliverables.
- Gathered training information from variety of sources: local and overseas Subject Matter Experts (SMEs), test scripts, Oracle documentation & help files, defect tracking software, and existing company materials.
- Wrote and edited training guides for international Oracle implementation. Courses included Basic Navigation, Pricing, and Order Management. Developed training materials for custom courses including Sales Bills of Material and proprietary Business Activity Monitoring tools.
- Wrote script, performed narration, and edited audio for Sales eLearning course, in Articulate.
- Helped build dynamic PowerPoint facilitator presentations.
Trainer - Delivered Train-the-Trainer course to overseas trainers via NetMeeting.
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Key Skills
Instructional Design
Technical Writing
MS Office Suite
VBA
Adobe Captivate
ERP/Warehouse Mgt
Image editing | U.S. Foodservice (Leading Food Service Provider) Independent, May 2008 to Oct 2008
Instructional Designer/Developer - Developed robust custom Word templates to facilitate training guide development. Maintained and updated templates through entire project to preserve high level of standardization for deliverables.
- Interviewed Subject Matter Experts (SMEs), wrote and edited training guides and presentations for several proprietary ERP modules, including Receiving, Inventory Control, and Warehouse Basics.
- Developed Flash simulations with Macromedia Captivate for hand-held RF scanner training (receiving).
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Key Skills
Content Strategy
Software Testing
Project Management
MS Office Suite
Soft Skills | Manifest Digital (Internet Marketing Firm) Full Time, Mar 2007 to Feb 2008
Microsoft Office Developer (see previous engagement) Content Strategist
- Provided input into website information architecture and content gating strategy.
- Completed content matrix for website migration for the largest SharePoint implementation in the world to date.
Software Testing Manager/Quality Assurance - Launched software testing/quality assurance department.
- Selected, implemented, and configured bug tracking software.
- Performed quality risk analyses and developed test plans, test cases, and other testing materials.
- Managed testing efforts for proprietary Content Management System (CMS) and web site development projects.
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Key Skills
MS Office Suite
VBA
Technical Writing
Online Help
HTML | Manifest Digital (Internet Marketing Firm) Independent, Nov 2006 to Mar 2007
Microsoft Office Developer - Designed and built automated Microsoft Office templates for client and their customers.
- Developed integrated solutions for Time Reporting, Resource Forecasting, and Financial Forecasting.
- Developed and delivered training for custom Office solutions. Deliverables included online help, job aids, and training sessions.
- Provided expert Microsoft Office advice to company workforce.
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Key Skills
MS Office Suite
Instructional Design
Technical Writing | BP (Global Energy Company) Independent, Oct 2006 to Nov 2006
Technical Writer - Designed and built robust Microsoft Office templates for client and their customers.
- Wrote participant training guide and job aid for nation-wide Point-Of-Sales conversion.
- Provided expert Microsoft Office advice to company workforce.
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Key Skills
Instructional Design
Technical Writing
MS Office Suite
VBA
Macromedia Captivate
Macromedia Flash
JD Edwards/
PeopleSoft
RoboHelp
HTML and JavaScript | Equity Office Properties (Property Management Firm) Independent, Jul 2005 to May 2006
Instructional Designer/Developer - Developed and maintained online training tools including Flash simulations with Macromedia Captivate, JavaScript-based online help for same, and WebHelp for several applications, including EnterpriseOne (PeopleSoft/JDE) and the corporate intranet.
- Developed robust custom Word templates to facilitate training guide development. Maintained and updated templates through entire project to preserve high level of standardization for deliverables.
- Edited training guides and presentations for several EnterpriseOne modules, including AR, AP, and several custom modules.
- Developed audience-based job aids for EnterpriseOne report system.
- Provided expert advice on Microsoft Office products, the Internet, and digital video formats for recorded stand-up training archives.
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Key Skills
Technical Writing
MS Office Suite
Database Design
VBA
Sarbanes-Oxley
Auditing
Interface Design | Sara Lee Coffee & Tea (Food Manufacturer/Service Provider) Independent, Mar 2005 to Jul 2005
Technical Writer - Edited Sarbanes-Oxley (S-Ox) business process documents, including process flows, process outlines, key control documents, and policies.
Microsoft Office Developer - Developed and implemented an integrated Office solution for managing critical S-Ox documentation, such as processes, key controls, test results, and gaps.
- Built Access database to store and manage the data. Developed automated Word, Excel, and PowerPoint templates to pull real-time information from the database for S-Ox documentation.
- Customized application interface to make it user-friendly. Documented the solution and trained end-users. Reduced time-on-task and user error.
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Key Skills
Project Management
ERP/JD Edwards
Technical Writing
MS Office Suite
VBA | Sara Lee Coffee & Tea (Food Manufacturer/Service Provider) Independent, Jul 2004 to Mar 2005
Technical Writer - Edited and formatted several hundred J.D. Edwards World procedures for Inventory Management and Purchasing (Components) user guides.
- Developed and maintained robust Microsoft Word template.
- Developed JDE documentation for Contract Maintenance user guide. Conducted SME interviews and managed the documentation portion of the project.
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Key Skills
Technical Writing
Microsoft Word
VBA
RoboHelp | Adeptia (Software Developer) Independent, May 2004 to Jun 2004
Technical Writer - Edited, redrafted, and updated a 145-page user's guide for Web-based data management software.
- Corrected the documentation and language(originally written overseas).
- Converted/adapted user guide to a robust online help system using RoboHelp.
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Key Skills
Instructional Design
Technical Writing
Microsoft Word
Microsoft PowerPoint | Equity Office Properties (Property Management Firm) Independent, Mar 2004 to May 2004
Instructional Designer - Designed and developed training for office property emergency response procedures targeted to different audiences and different responsibilities.
- Created participant guides, facilitator guides, and accompanying PowerPoint presentations.
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Key Skills
Project Management
ERP/JD Edwards
Technical Writing
MS Office Suite
VBA | Sara Lee Coffee & Tea (Food Manufacturer/Service Provider) Independent, Feb 2004 to Mar 2004
Technical Writer - Edited and formatted over 95 J.D. Edwards World procedures for Warehouse Management user guide.
- Developed robust Microsoft Word template that reduced time-on-task by approximately 20% enabling the team to deliver under a very tight deadline.
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Key Skills
Copy Writing
World Wide Web | Design 360° (Design/Marketing Firm) Independent, Feb 2004
Technical Writer - Wrote copy for new software program interface. Developed "voice" of the text and fleshed out content based on list of requirements and emotions the client wanted to evoke.
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Key Skills
Project Management
Technical Writing
MS Office Suite
VBA | Sara Lee Coffee & Tea (Food Manufacturer/Service Provider) Independent, Nov 2003 to Dec 2003
Technical Writer - Developed documentation for basic PC and MS Office training, including wireless network access, software firewall settings, and Personal Data Assistant (PDA) information.
- Converted Word document to concise, usable PowerPoint presentation, with note pages.
- Created a documentation plan and provided client with updated plan each week.
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Key Skills
Microsoft Word
VBA | Manifest Digital (Internet Marketing Firm) Independent, Oct 2003 to Nov 2003
Microsoft Office Developer - Developed dynamic, interactive Microsoft Word template that created several different types of documents, based on user selections.
- Provided expert Microsoft Office advice and consulting.
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Key Skills
Technical Writing
Microsoft Word
VBA | Equity Office Properties (Property Management Firm) Independent, Jul 2003 to Oct 2003
Technical Writer - Developed robust Microsoft Word template for an emergency procedures manual.
- Edited, formatted, and assembled over twenty procedure documents into a single 180-page manual.
- Converted other existing, unstructured, information into structured and maintainable documentation by creating another template to match existing look and feel.
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Key Skills
Instructional Design
Technical Writing
Microsoft Word
Facilitation
Soft Skills | Accenture (Business Consulting Firm) Independent, Jul 2003 to Aug 2003
Instructional Designer - Designed 130 page script for high-profile Web-Based Training project on Business Process Excellence.
- Assembled relevant instructional content from variety of sources, including Subject Matter Expert (SME) outline, print, e-Book (PDF), Word documents, PowerPoint presentations, video transcripts, and original SME-provided content.
- Designed variety of instructional activities to support content, such as drag and drop, matching, true/false, and multiple-choice questions.
- Facilitated meeting to coordinate with development team.
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Key Skills
Technical Writing
Microsoft Excel
Online Help
RoboHelp | ACS, Inc. (IT Solutions Provider) Independent, Apr 2003 to May 2003
Technical Writer - Developed Web-based online help for a Web-based truck permitting application for the state of Nevada.
- Collaborated closely with Subject Matter Expert (SME) and application developers to determine content.
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Key Skills
Technical Writing
Project Management
FrameMaker
Acrobat
HTML Help
Visual Basic
Microsoft Office
Unix
Version Control
IRC/MindAlign | divine, Inc./Parlano (Software Developer) Full Time. Dec 2001 to Feb 2003
Technical Writer - Developed and maintained documentation for IRC-based business chat software. Documentation included server installation guide, branding guide, developer's guide, administration guide, client user's guide and online help, release notes, API guide, and miscellaneous documentation, such as commented SQL script.
- Updated FrameMaker templates and developed a matching Word template.
- Converted documents to PDF format with Acrobat and Acrobat Distiller.
- Created dynamic installation aids in Excel to help end-users calculate requirements for software installation. Maintained content for software Web site.
- Commented Visual Basic code for developer-built plug-in for developer's guide and API. Wrote plug-in applications in Visual Basic to facilitate understanding of API.
- Promoted to Lead Technical Writer in 2002. Managed documentation team and projects.
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Key Skills
Technical Writing
Microsoft Word
Soft Skills | Consumer Goods Manufacturer (Strict NDA in place) divine, Oct 2001 to Dec 2001
Technical Writer - Wrote end-user documentation for proprietary network software and standard operating procedures.
- Performed help desk operations and coordinated with over 20 offices to schedule training for new software.
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Key Skills
Stand-up Training
Lotus Notes
Windows OS Configuration
Networks | Barton, Inc. (Brewer/Importer) divine, Oct 2001
Trainer - Conducted end-user training for Lotus Notes migration from GroupWise. Also taught mobile users how to connect to Lotus Notes remotely and how to replicate their local files with the server.
- As a value-added service, after classes, helped the IT personnel reconfigure the training machines for employee use. Reinstalled Lotus Notes, renamed computer network name, configured TCP/IP for each individual user's PC, installed unique Lotus Notes ID file for each PC.
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Key Skills
Instructional Design
Technical Writing
Microsoft Word
Visio
JD Edwards | Woodard/CCI (Furniture Manufacturer) divine, Jul 2001 to Aug 2001
Instructional Designer/Developer - Analyzed business processes to determine task lists.
- Developed training documentation for critical JD Edwards procedures. Also developed a high-level manufacturing process map with Visio.
- Developed robust, automated Microsoft Word template for JD Edwards end-user documentation.
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Key Skills
Technical Writing
Microsoft Word
HTML
WebHelp | Simon Marketing (Internet Marketing Firm) divine, Jul 2001
Technical Writer - Updated and maintained end-user documentation for a proprietary Web-based application and then converted the documentation to HTML.
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Key Skills
Technical Writing
MS Office Suite | Chicago City Colleges (Educational Institution) divine, Jun 2001 to Jul 2001
Technical Writer - Designed format for consolidated information document. Created robust template in Microsoft Word.
- Collected existing documentation from various sources throughout client infrastructure and maintained a document inventory spreadsheet in Microsoft Excel.
- Converted legacy documentation from various formats to the new format.
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Key Skills
Instructional Design
MS Office Suite
Technical Writing | Fellowes (Office Supply Manufacturer) divine, May 2001
Instructional Designer/Developer - Enhanced existing training documentation for an Oracle implementation. Added folder management training material to Basic Oracle Navigation course. Added hands-on exercises to course to engage the learners.
- Worked with other team members to establish documentation standards.
Microsoft Office Developer - Developed an integrated Office solution to extract information from 2,100 structured Word documents and build a training document matrix in Excel from that information. Reduced time on task from approximately 18 hours to 20 minutes. It also built master documents in Word and reduced time on task by approximately 50%.
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Key Skills
Technical Writing
RoboHelp
MS Office Suite | McDonald's Corp. (Leading Fast Food Chain) marchFIRST/divine, Mar 2001 to Apr 2001
Technical Writer - Conducted a documentation audit, built a documentation inventory, and helped develop and maintain technical, process, and creative project documentation.
- Researched and extrapolated information from existing documentation. Assembled a document that explained how to integrate existing content into the client's new Intranet Portal.
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Key Skills
Technical Writing
WebHelp
RoboHelp
MS Office Suite | 3Com (Network Equipment Manufacturer) marchFIRST, Nov 2000 to Mar 2001
Technical Writer - Updated WebHelp documentation for a proprietary, Web-based, telephony application (SIP).
- Added value by creating deliverables beyond original scope, including a site map of the application, a task list for the application's next release, and edits to existing application documentation.
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Key Skills
Instructional Design
Technical Writing
PeopleSoft
MS Office Suite | Focal (Telecommunications Equipment Supplier) marchFIRST, Sep 2000 to Nov 2000
Instructional Designer/Developer - Developed robust, automated documentation templates for course material and procedure guides.
- Developed end-user training material and procedure guides for PeopleSoft Inventory and Receiving modules.
- Provided some basic application support and advice to project team regarding Microsoft Office and Paint Shop Pro.
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Key Skills
Instructional Design
Technical Writing
MS Office Suite
HTML
HomeSite
PaintShop Pro | Wrigley (Confection Manufacturer) marchFIRST, Jul 2000 to Sep 2000
Instructional Designer/Developer - Developed online tutorials and documentation for company intranet and new knowledge management system. Tutorials included "Introduction to HTML" for content authors and "Introduction to Knowledge Management" for both content authors and general users.
- Developed HTML help template, based on existing page design.
- Also helped and supported client with miscellaneous Microsoft Office questions.
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Key Skills
Project Management
HTML
HomeSite
Instructional Design
Technical Writing
MS Office Suite | NetGov (Government Services Dot-com) marchFIRST, May 2000 to Jul 2000
Project Manager - Developed project plan and managed team of technical writers to rapidly develop HTML, Word, and Acrobat documentation for client website.
Instructional Designer/Developer - Analyzed, evaluated, and recommended online document solutions to client, based on client requirements and possible document features.
- Developed HTML help template, based on existing page design.
- Wrote documentation and edited team deliverables.
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Key Skills
Project Management
MS Office Suite
VBA
XML
Instructional Design
Technical Writing
RoboHelp
HTML
Presentation
Facilitation
Stand-up Training | Encyclopædia Britannica (Publishing Dot-com) Whittman-Hart/marchFIRST, Sep 1999 to May 2000
Microsoft Office Developer - Rapidly developed Excel-based CMS front-end. The application controlled publishing workflow, generated valid XML from fielded content and saved to a database for publishing to the Web.
- Maintained, and provided help desk support for, the application and its Oracle dB (with an Access front-end).
- Developed a scalable Integrated Office Solution for client's status reports, using a Word front end and an Access back end.
- Documented all deliverables with online help, including context-sensitive help for the interface.
Training Manager/Trainer - Developed and managed project plan to deliver training and develop hard-copy and on-line documentation for proprietary Web-based Content Management System.
- Coordinated and conducted end-user training for entire editorial staff. Developed and maintained WebHelp.
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Key Skills
Instructional Design
PowerPoint
Presentation
SAP
Stand-up Training | APV, Inc. (Food Service Equipment Manufacturer) Whittman-Hart, Aug 1999 to Sep 1999
Instructional Designer/Developer - Customized an SAP Train-the-Trainer course to meet the client's specific needs.
Trainer - Presented a series of Train-the-Trainer courses to prepare selected employees for training their peers.
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Key Skills
Technical Writing
Paint Shop Pro
Microsoft Word | Federal Reserve Bank, Chicago (Bank/Government) Whittman-Hart, Jul 1999 to Aug 1999
Technical Writer - Optimized document development by splitting a single large document into smaller, more manageable documents. Built customized single documents from the smaller documents using built-in Microsoft Word tools.
- Captured graphics from the document management system and converted them to a compressed format to reduce disk space. Linked them to the document using built-in Word tools.
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Key Skills
Microsoft Word
Microsoft Access
VBA | Molex (Electronic Components Manufacturer) Whittman-Hart, Jul 1999
Microsoft Office Developer - Developed a Microsoft Word application to mine structured document information from hundreds of Word files and then create/update an indexed Access database. The database served as the basis for an intranet document search engine.
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Key Skills
Technical writing
MS Office Suite
Microsoft Project
FrontPage
Macromedia Flash
Doc-To-Help
Visio
VBA
Instructional Design
Stand-up Training | Brachs (Confection Manufacturer) Whittman-Hart, Nov 1998 to Jul 1999
Technical Writer - Converted existing documentation to Doc-To-Help (D2H) single source documents, for both online help and custom training manuals. Developed new training materials from ASAP-based Business Process Procedures (BPPs).
- Helped maintain client's intranet communication site to facilitate change management.
- Developed robust, automated Microsoft Office templates, for Word, Excel, and Project. Reduced time-on-task and human error for project team. Carefully documented macro code and wrote a user's manual for project team and client delivery.
- Compiled online help. Helped to troubleshoot and work around Doc-To-Help bugs.
Instructional Designer/Developer
- Analyzed business processes and conducted audience analyses for each.
- Developed high-level process map templates with Visio for audience analysis.
- Developed a Train-the-Trainer (T3) class and materials.
Trainer
- Delivered T3 training to client's employees who were chosen to train their peers.
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Key Skills
Technical Writing
MS Office Suite
WISE Install
VBA | Waste Management (Waste Disposal Company) Whittman-Hart, Jul 1998 to Nov 1998
Technical Writer - Interviewed Subject Matter Experts and inventoried existing documentation for mission-critical operations.
- Assembled existing documentation into binders, created a master index, and wrote short descriptions of each document for use by Level 2 support staff.
- Wrote new reference material for important information that was not adequately documented.
- Created an online document from over 30 existing documents.
- Created an installation program using WISE Install 5.0 that installed the online version to a user's machine with the proper path, shortcuts, and uninstall features.
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Key Skills
Microsoft Excel
Microsoft Word
VBA | Market Facts (Market Research Firm) Whittman-Hart, Mar 1998 to Jul 1998
Microsoft Office Developer - Designed and developed five Microsoft Excel-based reporting applications. The applications created a variety of marketing research reports for over 500 entities from external data sources.
- Designed and coded a user-friendly GUI to enable the users to maintain it after I left the project. Also created a job aid to help them use the report system.
- Developed a Microsoft Word application to leverage Word's mail merge feature and VBA to automatically import thousands of data records from another Excel data table.
- Developed an Excel solution for the firm's internal production reporting system.
- Provided expert Microsoft Office advice and consulting.
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Key Skills
Technical Writing
Facilitation
Microsoft Word
WordPerfect
Visio | Market Facts (Market Research Firm) Whittman-Hart, Mar 1998
Technical Writer - Researched a product comparison analysis between WordPerfect and Microsoft Word. Conducted interviews with management and end-users to determine the business processes involved and helped develop a product rating system. Used Visio to create high-level process maps.
- Tested the software packages, applied rating system, and presented results to client.
- Provided expert Microsoft Office advice and consulting after the client made its decision.
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Key Skills
Microsoft Excel
VBA | Advance Transformer (Electronics Manufacturing Company) Whittman-Hart, Mar 1998
Microsoft Office Developer - Developed a Microsoft Excel spreadsheet that automatically imported data from several BPCS reports and consolidated the data into a coherent and meaningful aggregate report.
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Key Skills
Technical Writing
Microsoft Word
WordBasic
RoboHelp | MMI (Insurance Company) Whittman-Hart, Feb 1998 to Mar 1998
Technical Writer - Developed automated Microsoft Word templates and applied them to existing documents to facilitate converting them to online help. Converted the documents to online help.
- Analyzed client's existing process and created new conversion methodology that reduced time required by over 30% while also reducing the risk of human error.
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Key Skills
Technical Writing
MS Office Suite
ABC FlowCharter
VBA
WordBasic | Searle/Monsanto (Pharmaceutical Company) Whittman-Hart, Apr 1997 to Jan 1998
Technical Writer - Maintained an MS Excel database of files, procedures, and events for a sales automation system migration. Kept hundreds of records current using VBA and WordBasic automation.
- Changed existing processes to increase performance and reduce repetitive, mundane tasks and the risk of human error.
- Modified event flow diagrams using ABC FlowCharter. Used Microsoft's OLE technology to keep related Word documents current.
- Wrote several bracket testing procedures and recorded job flows for production documents.
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Key Skills
Microsoft Access
GUI Design | UHC (Group Purchasing Organization) Whittman-Hart, Apr 1997
Microsoft Office Developer - Maintained a Microsoft Access database to keep project information current. Edited some of the database settings to allow more detailed input and data searching.
- Applied proven visual literacy concepts to redesign several forms to make them more user-friendly and functional.
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Key Skills
Technical Writing
MS Office Suite
Lotus Office Suite
Windows 3.1
Windows 95 | Tenneco (Packaging Company) Whittman-Hart, Mar 1997 to Apr 1997
Technical Writer - Developed end-user manuals to assist the client with a massive operating system and application migration. Conducted SME interviews to gather the information needed to facilitate migrations from Windows 3.1 to Windows '95, WordPerfect 6.0 to Word 7.0, Lotus 123 to Excel 7.0, and cc:Mail to Lotus Notes.
- Ensured the user manual content provided a smooth bridge between the current applications and the new ones, and laid the groundwork for advanced CBT training for each application.
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Key Skills
Stand-up Training
Technical Writing
Lotus Office Suite
MS Office Suite
Windows
OS/2 | Independent Contractor - Technology Training Specialist, May 1996 to Mar 1997
Trainer - Trained corporate clients in a variety of Windows and mainframe applications. Edited and updated documentation for OS/2 and proprietary applications.
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Key Skills
Performance Technology
Technical Writing
MS Office Suite
WordBasic
AccessBasic
VBA
Visual Basic
Online Help
WinHelp | Aramark Corporation Full Time, Jul 1995 to Jul 1996
- Worked at the Arthur Andersen Center for Professional Education, St. Charles, Illinois. Roles included MS Office developer, writer, and performance technologist.
- Conducted needs assessment and task analysis for performance intervention development.
- Designed and developed integrated solutions using Microsoft Office and Visual Basic. Developed proposal-writing solution that reduced time-on-task by over 90%.
- Advised and consulted administrative personnel on computer operations.
- Developed hard-copy job aids, documentation, and on-line help, and implemented training, for proprietary applications and procedures.
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